Shipping policy

Shipping Policy – Parkeofficial-Amaya


At Parkeofficial-Amaya, we are committed to providing reliable shipping and transparent delivery information for all customers.

Please review our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Processing times may be extended during holidays, promotional periods, or due to high order volumes.

2. Shipping Times

Estimated delivery times may vary depending on your location and selected shipping method.

Estimated Delivery Times

  • Standard Shipping: 5–12 business days

Delivery estimates are not guaranteed and may be affected by:

  • Carrier delays

  • Customs clearance

  • Weather conditions

  • High shipping volumes

  • Incorrect shipping information

  • Other unforeseen circumstances

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Shipping destination

  • Package weight

  • Selected shipping method

From time to time, we may offer free shipping promotions, which will be clearly displayed on the website.

4. International Shipping

We currently offer shipping to selected international destinations.

Delivery times and shipping availability may vary depending on the destination country.

International customers may be responsible for:

  • Customs duties

  • Import taxes

  • Additional local fees

These charges are determined by local authorities and are the responsibility of the customer.

5. Tracking Information

Tracking information will be provided via email once your order has shipped.

Customers are responsible for monitoring the tracking updates associated with their order.

Please allow up to 72 hours for tracking information to update after shipment confirmation.

6. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Parkeofficial-Amaya is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping information, please contact us immediately at support@parkeofficial-amaya.com.

Address changes cannot be guaranteed once an order has been processed or shipped.

7. Delayed Deliveries

While we aim to ensure timely delivery, we are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Other events beyond our control

Delivery dates provided are estimates only and should not be considered guaranteed delivery dates.

8. Lost or Stolen Packages

If a package is marked as delivered by the shipping carrier, Parkeofficial-Amaya is not responsible for lost or stolen packages.

Customers are encouraged to contact the shipping carrier directly regarding delivery issues.

However, we will make reasonable efforts to assist customers in resolving shipment-related concerns.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged packaging and product

  • A detailed description of the issue

We will review the issue and determine an appropriate resolution.

10. Undeliverable or Refused Packages

Packages returned due to:

  • Incorrect addresses

  • Refused delivery

  • Failure to claim the package

  • Repeated failed delivery attempts

may be subject to additional shipping fees.

Shipping charges are non-refundable for refused or unclaimed packages.

11. Fraud Prevention & Chargeback Protection

For fraud prevention and payment dispute purposes, we may retain and provide shipping information, tracking records, proof of delivery, IP address data, and customer communication to payment processors, banks, and financial institutions.

We reserve the right to dispute fraudulent chargebacks.

12. Contact Information

For any shipping-related questions, please contact us:

Parkeofficial-Amaya

Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, U.A.E.

Phone: +971 56 602 1917

Email: support@parkeofficial-amaya.com

Website: parkeofficial-amaya.com